Print Page   |   Contact Us   |   Sign In
Online Store - Login to view member pricing: Benchmarking Reports
Main Storefront

Call Monitoring (Benchmark Report Feb. 2017)

Item Options
Sign in for your pricing!
Price: $10,000.00
Quantity: *

Return Policy

The Compliance Professionals Forum strives to provide compelling, informative, and useful products to the those tasked with compliance efforts in the ARM industry. If you are unsatisfied with any product for any reason, you can return it for a full refund. Please contact or call 240.499.3834.

About the CPF Research Library

The Compliance Professionals Forum's Research Library is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

Call monitoring is often the frontline action an agency takes in making sure its collectors are on the right side of compliance with regards to state and federal rules and regulations related to consumer communications.


An effective call monitoring program is a critical component of any compliance management system, mandated by the CFPB, and is a way for organization’s to be able to monitor calls, look for areas of improvement, and to make adjustments when needed.

This CPF Benchmark report gives readers an idea of the practices of other agencies and organizations within the debt industry.

This report looks at:

  1. Explanations from responders giving additional information and insight into the call monitoring practices of their agencies.
  2. Policies, procedures, and additional reference tools



Association Management Software Powered by YourMembership  ::  Legal