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Hiring (Operations Guide 2014)

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The people that you hire for your call center are the first interactions most consumers will have with your agency. They are the stewards of your company’s philosophy, and, in a way, are in charge of your reputation. They have more touch points than anyone else in your organization – and this can put your company and your clients at risk.

You're not hiring QUANTITY. You're hiring QUALITY.

Our Operations Guide: Hiring lays out the proven schemes used by collection professionals in finding, interviewing, hiring, and keeping top collector talent.

You'll Learn:

  • What makes a good hire (and what makes a bad hire)
  • When and how to recruit seasoned debt collectors and collection "rookies"
  • How to avoid losing a great new employee

This operations guide looks at:

  • The best people to have in the room when you are conducting interviews with potential employees
  • Interview questions every hiring manager should be asking
  • The care and feeding of a new employee

This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

Product: PDF Download, including link to webinar video and Certificate of Completion

Author: insideARM.com with John Burke and Wally Steele

Length: 21 pages

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