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Call Baiting (To the Point)

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Almost all collectors have a story like this: a consumer, armed with tips and tricks from an Internet message board, baits the collector into a violation. Maybe the consumer caused the collector to forget to give a mini-Miranda. Maybe the consumer confused the collector into the wrong disclosures.

Our report, To the Point: Call Baiting, synthesizes all the information from our insideCompliance call-baiting webinar. On its own, or used as a study guide with the webinar recording (included with your purchase), this is a valuable tool in your compliance arsenal.

This report contains:

  1. Tips, best practices, and pitfalls to be aware of, in an easy to consume format.
  2. A link to download the webinar for on-demand viewing.
  3. A copy of the slide deck.
  4. The full transcript.
  5. A certificate of completion

Author: Compliance Professionals Forum

Length: 57 pages


Table of Contents

  • About the Experts
  • An Enhanced Training Tool
  • Introduction
  • Call Baiting: Recognizing the Threat
  • Common Terms and Phrases
  • Recognizing Patterns
  • Phone Call Pitfalls: Consumer Identification
  • Phone Call Pitfalls: Attorney Representation
  • Phone Call Pitfalls: Cease & Desist Traps
  • Phone Call Pitfalls: Bankruptcy
  • Phone Call Pitfalls: Call Recording
  • Phone Call Pitfalls: And Another Thing…
  • Key Prevention Phrases
  • From the Trenches: Industry Call-Baiting Horror Stories
  • Strategies
  • Preserve all the Records
  • Consider an Offer of Judgment
  • Learn from It
  • Q & A from the Webinar
  • QUESTION: From a bankruptcy standpoint, what type of call baiting are you familiar with?
  • QUESTION: We’ve had consumers tell us that they are filing for bankruptcy with an attorney. They request a statement so they can give it to their attorney. What should we do?
  • QUESTION: Is there an increase in TCPA suits in regards to call baiting?
  • QUESTION: Third party calls in to pay balance in full and is not authorized on the account. Would taking this payment be considered a call baiting violation, or just a violation in general?
  • Appendix A: Transcript
  • Appendix B: Slide Deck

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