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Compliance Call Scripts

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Compliance issues begin the moment your collectors pick up the phone and talk to a live person. There are traps, pitfalls, and confusing grey areas.


CPF is pleased to offer these peer-reviewed call scripts. They're a terrific addition to any compliance program, as well as valuable training tools not only for new-hires, but for ongoing in-services.

Table of Contents

  • Introduction
  • Consumer Identification
  • Call Disclosures
  • Substance of the call
  • Closing the Call


Author: Compliance Professionals Forum

Length: 12 pages

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